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Sending video files to chat

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Oksana

Posted Dec 10, 2021

Hi there,

Is it possible for clients to upload video files to Chats (SDK for iOS and Android)? How can we set up receiving video files from clients in Chats? What formats are allowed? And what are the limitations for video files?

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    Greg Katechis

    Zendesk Developer Advocacy

    Hi Oksana! Video files are not a valid format as we lay out here in our documentation on this topic. The valid file formats are noted below and there is a maximum file size of 20MB.

    • PDF (.pdf)
    • PNG (.png)
    • JPEG (.jpeg)
    • GIF (.gif)
    • Text (.txt)

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    Oksana

    Hi Greg! Thanks for your reply. Are you planning to add a video format in the future? And what can you advise at this moment? Because now we need some kind of solution to receive video files from clients using SDK.

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