Notifications for when a Salesforce integration data sync fails
Posted Jan 05, 2022
The Accounts to Organizations data sync for our Salesforce integration failed recently but we had no idea because we weren't notified. We found out days later and then re-enabled it, but by then we may have missed many syncs for Accounts/Orgs.
Need to add a subscription option for Admins to sign up to for receiving notifications when this fails... or at least blanket email all Admins.
16
18
18 comments
Christine
I see that you already raised a Support ticket related to this issue. We'll wait for your update on the ticket and continue to assist you from there. Thank you!
0
Stacy Robinson
My sync has stopped once again. Does anyone have any idea why this keeps happening? I don't have any errors or warnings in the log.
0
Ryan Clagett
I agree with the other folks on this post and ran into the same issue as Mark P. Our sync stopped unknowingly for an unknown amount of time a couple times. We're not sure what's still out of sync and have been spot fixing issues as we see them, the best that can be done aside from asking our Salesforce Ops team to globally update account/contact data for all relevant organizations to force sync everything. I don't foresee us having any luck in convincing them to do this :)
A notification such as via email that users could opt in to when the sync stops is essential in my opinion.
1
Mindy B
This is critical for our email integration service as well. Without manually checking, we have no idea that there's a problem and emails to our company are a core of our business, some of which are extremely urgent so any delay could be costly.
1
Stacy Robinson
I agree. This is super critical. I know on my end this failure is causing a lot of issues with data not syncing. Zendesk is a cornerstone app for our org. Integration log isn't very helpful.
3
Damien Gooden
This is super critical. At present the only way we know is after data hasn't been going back and forth.
Your system already logs the failure - just need to add some sort of notification when the log is a failure rather than a success.
2
Lauren Block
this is critical to be able to rely on an integration
4
Fractal Research
We definitely need to be notified when a service fails or is disabled.
3
Sign in to leave a comment.