Raw Markdown support in Agent workspace

Completed


Posted Jan 31, 2022

After switching from Standard Agent Interface to Agent Workspace the full support of raw Markdown disappeared together with the Preview button :(

Markdown is a 'must have' feature in 2022, replacing it with some Markdown-alike 'shortcuts' in the WYSIWYG editor is not an improvement for sure.

We do support when we need to share/reuse code fragments often. The WYSIWYG editor is super unhandy for that.

Yes, when I type the answer inside the Zendesk editor I can use usual Markdown shortcuts, but I can't copy & paste fragments of Markdown anymore, I need to recover the formatting every time manually when I put copy text from/to zendesk editor - it doesn't preserve the important things like code blocks, but it preserves silly things, like the font color/background color.

Related:

https://support.zendesk.com/hc/en-us/community/posts/4408868380058-Feature-request-Edit-in-raw-markdown

https://support.zendesk.com/hc/en-us/community/posts/4408868175514-Agent-workspace-lacks-preview-for-Liquid-Markup

https://support.zendesk.com/hc/en-us/articles/4410679020826-Announcing-composer-migration-for-the-Zendesk-standard-agent-interface

https://support.zendesk.com/hc/en-us/community/posts/4408860808346-Copy-Paste-Stripping-Characters-in-Agent-Workspace


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