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Add the ability to add tags to the user profile via macros.
Posted Feb 07, 2022
Currently a macro can add/set/delete tags on the active ticket. Please add the ability to add tags to the user profile.
Use Case
We use user segments to control access to certain KB articles. Membership to this segments is controlled via tags on the user profile. Having the ability to add tags to the user profile would give us a one-button solution for granting access while send the user access details and the link to the restricted articles.
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1 comment
Sylvia Carola
I also would need this feature for applications that we receive by mistake. The requestor and ticket need a tag so that I am able to delete ticket and user later on. But it is only possible to add a tag to the ticket.
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