Key is missing from snippet
Posted Feb 27, 2022
Hi I added this code to my web site html body (end of body)
<!-- Start of Zendesk Widget script -->
<script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=MyKey"> </script>
<!-- End of Zendesk Widget script -->
the chat is not been displayed and i keep getting error
Key is missing from snippet vendors~rollbar.noconflict.umd.min.js:1:58963
n https://static.zdassets.com/ekr/vendors~rollbar.noconflict.umd.min.js:1
oe http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: setTimeout handler)
_immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
l http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
s http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
d http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
re http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: promise callback)
re http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
d http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
u http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
re http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
oe http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: setTimeout handler)
_immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
l http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
f http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: setTimeout handler)
_immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
l http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
f http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: setTimeout handler)
_immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
then http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
o http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
How Can I fix it? what did I do wrong?
0
18 comments
Luís Bragança
This happened to me because the `id='ze-snippet'` property was missing. It was fixed after adding it to the `<script>`element.
0
Christopher Kennedy
I've created a ticket to work with you on this.
0
James Turnbull
Did anyone resolve this? Same issue.
0
Lily Cool
Sure, go ahead!
0
Eric Nelson
You mind if I pull this into a ticket so you can share some more details?
Thanks!
0
Lily Cool
Hi, I am having the same problem as Alberto - my snippet works on production but doesn't work on my dev site. The key is the same. What is going on?
0
Christopher Kennedy
I've created a ticket to work with you on this.
0
Alberto Gracia
0
Alberto Gracia
The key is correct, we have ussing this in our Production environment in others webs :(
0
Christopher Kennedy
Thanks for the info. In your sample, the widget is trying to launch but it cannot because the supplied key itself is invalid. Can you copy the exact key string from the launch snippet in your admin settings?
1
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