Key is missing from snippet
Posted Feb 27, 2022
Hi I added this code to my web site html body (end of body)
<!-- Start of Zendesk Widget script -->
<script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=MyKey"> </script>
<!-- End of Zendesk Widget script -->
the chat is not been displayed and i keep getting error
Key is missing from snippet vendors~rollbar.noconflict.umd.min.js:1:58963
n https://static.zdassets.com/ekr/vendors~rollbar.noconflict.umd.min.js:1
oe http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: setTimeout handler)
_immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
l http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
s http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
d http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
re http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: promise callback)
re http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
d http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
u http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
re http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
oe http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: setTimeout handler)
_immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
l http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
f http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: setTimeout handler)
_immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
l http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
f http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
(Async: setTimeout handler)
_immediateFn http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
c http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
then http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
o http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
<anonymous> http://static.zdassets.com/ekr/snippet.js?key=MyKey:1
How Can I fix it? what did I do wrong?
0
18 comments
Alberto Gracia
Here is a reproduction environment
https://stackblitz.com/edit/nuxt-starter-t3wwc5
Thanks!
1
Christopher Kennedy
Can you share the snippet you're including (go ahead and redact the key itself before sharing)?
0
Alberto Gracia
Same issue!!!
1
Tek Stanikovic
Having same issue and it would be greatly appreciated if you can help!
1
Tek Stanikovic
Hello, how did you solve this?
1
Erica Girges
Thanks for clarifying that. I did some testing on my end and wasn't able to replicate the issue. Let me go ahead and pull you into a ticket so I can get a better look at your code and we can figure out what's going on. Please keep an eye out for that email correspondence from me.
Best,
Erica - Dev Support
1
Kipa Aduma
Hi,
Thanks
1. My firewall has no restrictions at all.
2. The chat web widget is already configured
3. I didn't restrict the access using the security setting
When I am using the "script tag directly from admin settings as is" in a simple local HTML file everything is OK.
But when I put the same code in my XHTML file (in my web application) it doesn't and rais this "Key is missing from snippet" error message
1
Erica Girges
Thanks for posting your question to the Community. Here are a few things to check to help troubleshoot:
If all of these have been checked off and you're still having an issue, I would try copying the script tag directly from admin settings as is. It looks like it may not be able to access MyKey if that is a variable you are using.
Hope this helps!
Best,
Erica - Dev Support
1
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