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CHAT API query for POST https://www.zopim.com/api/v2/chats
Posted Mar 02, 2022
Hi all,
I would like to ask that I am using POST https://www.zopim.com/api/v2/chats for creating chats and every created chats are visible in visitors tab of chat dashboard. So my Question is that, Is there any way to get information about the agents with whom the visitors are chatting because there is information about only the visitors like their id , name, message etc??
NOTE: I am using Zendesk trial version of Suite Professional Plan.
Thanks.
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8 comments
Greg Katechis
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Deepak Kumar
Hi Greg!
I am looking for agentId, agentName and agentEmailId of agents. Is there any API available for fetching these deatails?
Thanks
Deepak,
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Greg Katechis
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Deepak Kumar
Hi Greg!
Can u please explain what exactly is complete chat and offline messages?? And why the chats created using API's are offline messages?
I am working on zendesk and only I am able to create chats using Chat API. So could you please guide me , how to create chats rather than creating with chat API.
Kindly help me out..
Regards
Deepak
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Greg Katechis
Regarding the creation of Chats via the API, could you explain to me why you are only able to create chats through the API? If I understand this more clearly, it may help me understand what you're looking to accomplish.
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Christopher Wooten
Greg Katechis I am having a similar issue where I am trying to create a proactive chat for a customer via the API and I am unable to. Is there a reason this functionality is being blocked?
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Christopher Kennedy
The Chat REST API only supports creating offline messages. Part of this is due to how chat functions. To start a live chat, the chat service needs to establish a websocket connection with the chat visitor to facilitate the conversation. So the presence of a chat widget is needed to initiate a chat (even a proactive one).
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Christopher Wooten
Christopher Kennedy Thanks for the feedback. We have since pivoted to creating an internal brand to use their widget in these situations
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