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Aimee Spanier

Zendesk Documentation Team

Edited Jan 13, 2025


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We can´t transfer a chat from an agent to another. We have to close the chat and asing it to the other agent.

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Jason Schaeffer

Zendesk Customer Care

Hello Juan,

Thank you for reaching out! Are you using Agent Workspace? If so the way to transfer the chat is by changing the assignee, if the agent is online it will transfer over to that agent directly, if they are not then the chat will end and the ticket will still be assigned to said agent. There is some additional information below:

Serving Chats In The Agent Workspace

If you are not using the agent workspace, I would like to know a little more about the experience. Is this affecting all agents all the time, when this would have started, and if the agents are online at the time of the requested transfer.

Thanks!

Jason Schaeffer | Customer Advocate |

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Thank you Jason! but in our case, the chat is ended even tough the receiver agent is online.

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We are using agent workspace.

 

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i can not login to zendesk livechat

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