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Related to online and offline chat

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Chandrakant Mathankar

Posted Mar 09, 2022

Hi Team,

We are working on connector where we need all online chats and offline chats using chat API call.

For offline chat: First I am using API POST: https://www.zopim.com/api/v2/chats to create chat. And to get chat I am using API GET: https://www.zopim.com/api/v2/chats .

For online chat: Adding the Zendesk Chat widget to your website, below is the reference link which I am refereeing.

https://support.zendesk.com/hc/en-us/articles/4408881932698-Adding-the-Zendesk-Chat-widget-to-your-website#comment-overview

Question 1. Is there any API to get chat source (page) URL for online/offline chat?

Question 2. Is there any API to get list of all online/offline chats?

Question 3. Is there any API to get list of users (agents) is a part of online/offline chat?

Question 4. Is there any API we should get get more information of users (agents) like userId, userName, emailId belong to online/offline chat?

Question 6. Offline chat is a part of History and online chat is a part of visitor but after some time it goes to the History section. so, to get all online/offline chats which API should I have to use?

NOTE: I am using Zendesk trial version of Suite Professional Plan.

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hi Chandrakant,

    Thanks for reaching out!

    I'll list out some information regarding your questions, below:

    1. You can find information in a similar post here
    2. You can use the List Chats endpoint to query chats and offline messages in your account.
    3. The List Chats endpoint mentioned above also returns an array of agent_ids and names involved in the chat
    4. Same as above - you can also find more information in a similar post here
    5. The List Chats endpoint will return all chats and offline messages in your account.

    I hope this helps!

    Tipene

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