Conditional field logic
Posted Mar 10, 2022
Currently there is no support for conditional fields, similar to what can be found in Zendesk Support. This can be very frustrating, especially when dealing with a lot of custom fields.
This is really a basic feature I would expect in a product like Zendesk Sell.
I would like to have the option make fields only show up when another field is filled.
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9 comments
Shawna James
Hello everyone, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
I wanted to note that we have received and logged this feature request for our PM team to review. At this time, I do not have an update on status for this specific feedback request but should we have more information to share about any prioritization or plans, our product team will be in touch on this thread. Please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. For others interested in seeing this feature please continue to add your support and use cases, and thank you for doing so!
If you are interested in learning more about plans for our Zendesk Suite, please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.
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Lindanne Mureu
Really need this feature natively on Zendesk as opposed to buying it from Sweet hawk.
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Caitlin Amoros
This is incredibly important to have in my organization. Is this feature on the roadmap?
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Devin Snelling
Agreed! We would really benefit from having conditional fields - our list of custom fields is always growing. Especially around required fields using the "field rules" feature - If we could have some fields required only if another field is filled out, that would be huge!
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Harry Bolton
Jakub Tutaj and Jakub Konik this is a huge one for Lead Gen agencies!!
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Daniel V
Estoy de acuerdo. Es una característica básica que debería estar en Sell. A estas alturas de la vida de Sell es muy raro que Zendesk no haya pensado en eso y tampoco lo tenga en su roadmap. Mas voy conociendo a Sell y mas noto que le faltan muchas horas de cocción.
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dianakurth
absolutely necessary: conditional fields in sell
for a more complex business to avoid having an illegible long custom field list 😅
on leads/contacts/deals & product catalog
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Julia
I agree!
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Stephanie Church
I agree, Marc. This would be a very useful feature.
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