Creating a view based on timeframe?

6 Comments

  • CJ

    Hi Niklas, 

    Not only is this possible, it's MUCH easier than it used to be. You don't have to use the hours since creation anymore! I just discovered there's a lovely new option for views, "Created At", that lets you use a date. For example, something like this should work: 

    I have the "Status is not New" so that there is a rule that applies to the status, group, or assignee in the ALL section, which is a requirement for views. You could use all kinds of things here if you did need new tickets, for example, "Assignee is not <some person who never takes tickets>", would also be a way to meet this rule and generally get back all tickets from that time period. 

    1
  • Niklas Jensie

    I don't have that option....

     

    //Niklas

    1
  • Sydney Neubauer

    We are also interested in this but do not see a "Created at" option in any of our instances (whether it is the Support UI or Agent Workspace. Is this something that is coming soon or only on certain instances?

    0
  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    I just checked and I don't see these options within my own instance either.

    CJ Do you by chance have a custom date ticket field called Created At? If so, that would explain why you have those options but others (including myself) do not. 

    Otherwise, I can circle back with Zendesk's team to see if we can get some clarity here. Thanks in advance!

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  • CJ

    Yup, "Created At" is a custom field we use, turns out that's why I had it as an option! 
    Sorry, looks like the only standard way is still to calculate based off the Hours Since Created "less than" and Hours Since Created "Greater Than" to timebox a view. 

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  • Chandra Robrock
    Community Moderator
    Most Helpful - 2021

    CJ No worries at all & thanks for helping confirm that theory! I think we were all just jealous. That definitely looks like a helpful field & filter. :) 

    0

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