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Need help with widget v2 events open/close



Posted Mar 30, 2022

Hello guys!

Previously, we used the previous version of the widget on our site and on the mobile version we hung the opening of the widget when clicking on a menu item. Now we have changed to the new version and we do not find elements / hooks on which we could hang the same events. Somebody could help us, please?


Thank you.


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2 comments

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Greg Katechis

Zendesk Developer Advocacy

HI Yahor! The new widget SDK has a very limited API, which we document here. If you need the deeper functionality of the previous widget, I would recommend staying with that until we have feature parity in the widget. Unfortunately I don't have a timetable for that, so it may just be best to stick with the classic widget for the time being. 

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Hi Greg!
Thank you for your answer. I have an additional question: do we have some opportunities to add CSS and JS manipulation for the new widget? For example, we need to raise up the widget for mobile devices.

Thank you.

 

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