I am implementing a flow to track the change events in Zendesk.
For general account activities, I use audit_logs API as user event detection.
For ticket-related events, originally I choose ticket_audits to retrieve but I notice there's a notice
This endpoint should not be used for capturing change data. When continually chasing the tail of a cursor, some records will be skipped. For this use case, use the Incremental Ticket Event Export API.
So I check the incremental export api, there seems like more than service load can choose like ticket, ticket_events, users and so on.
I am a bit confused about the overlapping among these APIs and have few questions below:
1. Which one is the best choice to monitor all the change events?
2. Does the responses from Incremental Export API fully cover other APIs?
3. What kinds of the records would be skipped during cursor tailing thru ticket_audits API
Any response is appreciated. thanks
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