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External Email Address Mapping Name and Email fields
Answered
Posted May 24, 2022
Hello, we added in an external address and got everything validated and tickets are being created from emails sent to a specific address. I created a trigger to assign the ticket based on Received at and that works fine. We created some custom ticket fields and I was wondering if it were possible to inject at least the email address into this field automatically as part of a trigger. Any help at all would be great, thank you!
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3 comments
Nicole Saunders
Hey Brian -
To make sure we understand what you're asking, you want to create a trigger that autofills the requester's email address into a custom ticket field, is that correct?
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Brian Campbell
That is correct Nicole. We have custom fields for first name, last name, and email.
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Lou
I'm pretty sure you can't do that simply via a trigger. You can probably do it with a trigger that fires a web hook to an API call that fills in the field. That's outside my level of expertise, though. Definitely a developer question.
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