External Email Address Mapping Name and Email fields



  • Nicole Saunders
    Zendesk Community Manager

    Hey Brian - 

    To make sure we understand what you're asking, you want to create a trigger that autofills the requester's email address into a custom ticket field, is that correct? 

  • Brian Campbell

    That is correct Nicole. We have custom fields for first name, last name, and email. 

  • Lou
    Community Moderator

    I'm pretty sure you can't do that simply via a trigger. You can probably do it with a trigger that fires a web hook to an API call that fills in the field. That's outside my level of expertise, though. Definitely a developer question.


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