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Escalate button that adds "Escalate" text strings to comments

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Posted Jun 17, 2022

Hi, 

I'm new to zendesk and wanted to create a button that users could click that would add the text string "Escalate" to the comments and save it. I have a trigger that watches for this and kicks off internal process that with escalate the ticket. 

 

Any advice would be great!!  


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Hi Paul -
 
Welcome to Zendesk! Macros are a feature that allow your agent to take various predetermined actions on tickets, which can include adding a comment as you describe. To learn more about macros, see Macros resources

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