Bug: Using reply channel is not possible with using a macro


  • Amie Brennan

    This is probably more of a question for the creators of the integration, not Zendesk. I'd check with them first as it's probably the app forcing that behaviour

  • Dominik Koch

    Amie Brennan

    We did this as first action, but our developer mentioned, that this is zendesk related. 

  • Dave Dyson
    Zendesk Community Manager
    Hi Dominik -
    I think the best thing to do at this point would be to have your developer reach out to us directly, so our developer support team can take a look at how they've coded things – this would be a good place for them to post: Zendesk Apps Framework (ZAF) Q&A

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