Agent workspace : Switch "Reply field" and "Request filed" (up/down) like when the workspace is disabled

1 Comments

  • Shayan Moussawi

     

    „when the ticket is long (with signatures, images etc...), we start at the very end; we are obliged to scroll all the way to the top. Not practical!“

     

    According to Zendesk the Ticket should automatically start at the top of the last unread message: https://support.zendesk.com/hc/en-us/community/posts/4784771853338-Need-feedback-on-the-release-of-Open-at-the-top-of-the-latest-message-in-Agent-Workspace

    Thus making the new place of the message box more intuitive.
    However I am experiencing issues where some Tickets will still open at the bottom of the last message (similar to what you wrote in your post) - if this issue also persists for you, and your Tickets do not open at the top of the last message, I would recommend submitting a request to Zendesk so they are aware this is a widespread issue.

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