Translating outgoing email messages in Agent Workspace
As incoming email has a native function to translate language in Agent Workspace. It makes sense to have it for outgoing emails messages as well. I'm sure the customer/end-user would prefer to read replies in their native language.
This functionality should be enabled in Agent Workspace.
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Yes, it would be amazing to have this feature. Only translating the incoming emails makes it almost useless.
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+1 on this, it seems like a minimal change, you're already translating outbound chats/messaging, allow us to translate emails too.
I saw on a separate post that Zendesk felt translations are not optimized for large paragraphs of text, we find that Google Translate works just fine, at least give us the option and allow us to use it if we choose.
Zendesk should also translate agent emails in the conversation... right now when an agent uses an outside translation tool, replies in the native language of the customer (due to the lack of the above feature) and another agent is viewing the ticket and uses the "translate" button, the agent replies are not translated.
Again, seems like a very minor change to just allow the full page to be translated.
Without these two, the translation feature is incomplete and almost useless as stated above. Very disappointing in the current state, yet so close and seemingly minimal effort to get there since other messages on the page are translated today and outbound messaging is translated today.
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