Translating outgoing email messages in Agent Workspace

Sadly not but this app is working quite nicely: https://www.zendesk.de/marketplace/apps/support/1019626/translation-pilot/

Any updates on this feature?

We (at Swifteq) launched Translate Conversations a while back to solve this problem: https://www.zendesk.com/marketplace/apps/support/989146/translate-conversations/
 

It's super simple and affordable, plus it allows you to customize the translation with a glossary and fine-tune your company tone.
 

+1 for this request. It seems a bit pointless that it only translate incoming emails. Because the agent won't be able to answer the ticket anyway. In my team we are currently answering tickets from all over the world but we are only 7 agents, so we are all handling all tickets no matter the language. So it would be a gamechanger if the system could translate outgoing emails, so we dont have to use another application for that.

There is now a small app (Translation Pilot) available that handles the translations for outgoing messages. They have a free trial available. https://www.zendesk.de/marketplace/apps/support/1019626/translation-pilot/

+1 For this feature request. It's great that live messaging offers translations back, but it does not help when the ticket moves to email or is originally submitted via webform and the experience differs with translations not being able to go back due to the channel. 

+ 1 on this - For international use, complete translations of e-mails and the ticket form (entries via the support platform) are essential. The agents must be able to read and understand the tickets, even if they come from another country/language, and the customers must also understand what the agent is answering.

Thanks for the feedback, and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

+1 to the feature request 

+1 on this, it seems like a minimal change, you're already translating outbound chats/messaging, allow us to translate emails too. 

I saw on a separate post that Zendesk felt translations are not optimized for large paragraphs of text, we find that Google Translate works just fine, at least give us the option and allow us to use it if we choose.

Zendesk should also translate agent emails in the conversation... right now when an agent uses an outside translation tool, replies in the native language of the customer (due to the lack of the above feature) and another agent is viewing the ticket and uses the "translate" button, the agent replies are not translated. 

Again, seems like a very minor change to just allow the full page to be translated. 

Without these two, the translation feature is incomplete and almost useless as stated above. Very disappointing in the current state, yet so close and seemingly minimal effort to get there since other messages on the page are translated today and outbound messaging is translated today.