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Zendesk Guide - variables

Planned


Posted Nov 13, 2022

Hi,

I’m looking for a way to single-source small pieces of content, kind of like Zendesk Content Blocks, but for smaller content. So I’d like to have variables like “Product Name” and “Release Version”, and I would place the variables in different articles in the knowledgebase. And if I need to change a variable’s value, I can do so from a single location, and the value would be updated in all the different places.

This will help me to ensure consistency across the board and save time by updating the content from a single location instead of having to manually search and update all the relevant instances in the knowledgebase.

Important to note: Content Blocks are great but very limited in their uses. The reason is they don't inherit the styling of the location they're placed in (as they do in other systems). For example, if I place a content block in an <li> bullet or in a <p> tag with a customized background color, their styling looks off.

So implementing the variable feature could also be a good opportunity to fix the Content Blocks. 


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3 comments

Hey Steven Geller, I'm not sure but how about this: https://github.com/zendesk/copenhagen_theme

Scroll down to the Settings folder section, it talks about adding a new variable. I hope you find what you're looking for. It will be interesting if you do!

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Katarzyna Karpinska

Zendesk Product Manager

Hey Steven Geller, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you again for your feedback and for being a valuable customer with Zendesk.

 

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Creo que sería muy cómodo tener en el flujo del bot un contador de las variables que indique un total y la cantidad restantes de las mismas, a medida que lo usas. Sería de gran ayuda.

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