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After making a public reply, I would like the input mode to automatically revert to internal note



Posted Nov 18, 2022

Feature Request Summary: 

In the agent workspace, after making a public reply, I would like the input mode to automatically revert to internal note.

Description/Use Cases: 

After making a public reply, you are forced to process the ticket while in public reply mode, but there is a high possibility of a misdirect.

Business impact of limitation or missing feature:

I hope you can improve it as soon as possible


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