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After making a public reply, I would like the input mode to automatically revert to internal note
Posted Nov 18, 2022
Feature Request Summary:
In the agent workspace, after making a public reply, I would like the input mode to automatically revert to internal note.
Description/Use Cases:
After making a public reply, you are forced to process the ticket while in public reply mode, but there is a high possibility of a misdirect.
Business impact of limitation or missing feature:
I hope you can improve it as soon as possible
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