Get ticket body as HTML via API
Posted Dec 01, 2022
Hello,
We receive emails from providers which create a ticket in Zendesk. I am looking for a way to obtain that original email's body as HTML via API.
I can get the ticket's description but that gives me the contents of the ticket as plain text, but not the HTML.
Another option would be to have a trigger that can call an external endpoint, and include that HTML body in the call's payload, but I couldn't find this either.
Is there any way to do this?
Thank you
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6 comments
jd
Oriol Pericas
You could query the Ticket Comments endpoint. It returns an array. You could grab the first element in the array, and then grab the `html_body` property.
https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#list-comments
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jd
Hello,
We would like to be able to pull the ticket body as HTML as well.
Our use case is that we're using the Zendesk connector in Microsoft Power Automate to create a ticket in Azure DevOps. The ticket contains the ticket body (description), but it's in plain text as Oriol mentioned. The customer support reps then have to format the Azure DevOps ticket manually, which adds extra time.
Are there any plans to add this functionality to the Zendesk API anytime soon?
Thank you.
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spanners spanners
Hi Eric,
This looks good, we will give it a go. Thank you!
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Eric Nelson
You could use our native trigger feature to accomplish this. This combined with simplified email threading sounds like it's exactly what you're looking for.
Hope this helps,
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spanners spanners
Hi Eric,
My goal is to append the HTML of the original email and insert it into a new email of my own. This will be used to notify someone that we received information for them.
Thanks
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Eric Nelson
Can you explain more about your use case? At this time there isn't a way for you to pull the emails html via api.
Sorry for the inconvenience,
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