Get ticket body as HTML via API

4 Comments

  • Eric Nelson
    Zendesk Developer Advocacy
    Hey Oriol,

    Can you explain more about your use case? At this time there isn't a way for you to pull the emails html via api. 
     
    Sorry for the inconvenience, 
    0
  • Spanners SpannersSquad

    Hi Eric,

    My goal is to append the HTML of the original email and insert it into a new email of my own. This will be used to notify someone that we received information for them.

    Thanks

    0
  • Eric Nelson
    Zendesk Developer Advocacy
    Hey there,

    You could use our native trigger feature to accomplish this. This combined with simplified email threading sounds like it's exactly what you're looking for. 
     
    Hope this helps,
    1
  • Spanners SpannersSquad

    Hi Eric,

    This looks good, we will give it a go. Thank you!

    0

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