Get ticket body as HTML via API
Hello,
We receive emails from providers which create a ticket in Zendesk. I am looking for a way to obtain that original email's body as HTML via API.
I can get the ticket's description but that gives me the contents of the ticket as plain text, but not the HTML.
Another option would be to have a trigger that can call an external endpoint, and include that HTML body in the call's payload, but I couldn't find this either.
Is there any way to do this?
Thank you
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Hey Oriol,
Can you explain more about your use case? At this time there isn't a way for you to pull the emails html via api.
Sorry for the inconvenience,
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Hi Eric,
My goal is to append the HTML of the original email and insert it into a new email of my own. This will be used to notify someone that we received information for them.
Thanks
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Hey there,
You could use our native trigger feature to accomplish this. This combined with simplified email threading sounds like it's exactly what you're looking for.
Hope this helps,
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Hi Eric,
This looks good, we will give it a go. Thank you!
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