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Authentication when using the Help Center

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Charlie Smith

Posted Dec 29, 2022

We are currently using the Zendesk SDK in our app and would like to move away from using them. 

Instead, we are going to call our help center to open in a web view. 

How do we maintain user authentication so that when they submit a ticket or chat, we know they are an authenticated user? Is this possible? 

Thanks in advance for any advice. 


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    Jupete Manitas

    Zendesk Customer Care

    Hi Charlie, thanks for writing in! 

    Can you share an additional use case when using the web view or you are referring to redirecting your users to web mobile browsers? Because there is a limitation when using Android web view, as not supported. For more information, please check this article: Can I embed the Help Center using Android WebView?  Thank you!

     

     

     

     

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