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How do I stop emails to all users in Zendesk when I create/test in sandbox?
Answered
Posted Jan 27, 2023
I am setting up new agents and creating test chat conversations/tickets in our sandbox, but they are emailing all users. How do I prevent that?
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1 comment
Karen Beltran
Hi Arielle B,
You might want to check on the ticket events first to see what trigger is causing it. After that, you'll just need to deactivate that trigger.
Here's how. : https://support.zendesk.com/hc/en-us/articles/4408882237722-Managing-triggers#topic_jvv_kqy_tb
To deactivate a trigger
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