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Karen Beltran
Joined May 16, 2021
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Last activity Jun 04, 2024
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Latest activity by Karen Beltran
Karen Beltran commented,
Hi Anqi Chen ! This requires further investigation hence I will create a ticket so that we can clarify it for you.
View comment · Posted Jun 04, 2024 · Karen Beltran
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Karen Beltran commented,
Hi Mayra ,
We need to get more information regarding your concern. I'll go ahead and create a ticket for you.
View comment · Posted May 22, 2024 · Karen Beltran
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Karen Beltran commented,
Hi Venkat Bellamkonda,
With regards to enabling Omnichannel Routing the account setup should meet the following setup below.
You can refer to this related article. https://support.zendesk.com/hc/en-us/articles/4409149119514
• The Agent Workspace (https://support.zendesk.com/hc/en-us/articles/4408821259930) must be activated for your account.
• If your account has a Chat subscription, native messaging or Sunshine Conversations must also be activated.
• You can't be using live chat.
Further information is provided on your existing Support Ticket with us which is 11486615.
View comment · Edited May 05, 2023 · Karen Beltran
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Karen Beltran commented,
Hi Daniel Imbach TEST,
This is an expected behavior. What you can do is check on the Ticket Events to see the list of cc users.
View comment · Posted Feb 02, 2023 · Karen Beltran
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Karen Beltran commented,
Hi Arielle B,
You might want to check on the ticket events first to see what trigger is causing it. After that, you'll just need to deactivate that trigger.
Here's how. : https://support.zendesk.com/hc/en-us/articles/4408882237722-Managing-triggers#topic_jvv_kqy_tb
To deactivate a trigger
- In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
- On the Triggers page, locate the trigger you want to deactivate.
- Hover your mouse over the trigger to display the options menu icon () and select Deactivate. The trigger’s status is changed to Inactive.
View comment · Posted Feb 02, 2023 · Karen Beltran
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Karen Beltran commented,
Unfortunately, this is not yet possible. You might want to check this related community post about this.
https://support.zendesk.com/hc/en-us/community/posts/4409222585114/comments/4409227971482
For now, this is the only option.
Exporting dashboard tabs and reports.
View comment · Posted Dec 28, 2022 · Karen Beltran
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Karen Beltran commented,
Hi Admin eVolpe,
It is not possible to make the checkbox field type required for leads, contacts, or deals. To make a custom field required, you will need to choose a different field type.
For more information, see the article: Working with mandatory fields.
View comment · Posted Dec 27, 2022 · Karen Beltran
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Karen Beltran commented,
Hi Jason Smith, seems you already have an existing ticket about the issue. We'll go ahead and proceed with the discussion there.
View comment · Posted Sep 28, 2022 · Karen Beltran
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Karen Beltran commented,
I created a ticket on your behalf and will send it to you via email so we can discuss your xxx concern further.Thank you!
View comment · Posted Aug 17, 2022 · Karen Beltran
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Karen Beltran commented,
I can see here that you also have an open ticket id: 10663777 with the same concern. We'll go ahead and continue the conversation from there.
Thanks!
View comment · Posted Aug 04, 2022 · Karen Beltran
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