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Karen Beltran

가입한 날짜: 2021년 5월 16일

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마지막 활동: 2024년 6월 04일

Zendesk Customer Care

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님의 최근 활동 Karen Beltran

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댓글How to report on Talk and Text

Hi Anqi Chen ! This requires further investigation hence I will create a ticket so that we can clarify it for you. 

댓글 보기 · 2024년 6월 04일에 게시됨 · Karen Beltran

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댓글How to manage phone numbers in Talk

Hi Mayra
We need to get more information regarding your concern. I'll go ahead and create a ticket for you.

댓글 보기 · 2024년 5월 22일에 게시됨 · Karen Beltran

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댓글Team members and groups

Hi Venkat Bellamkonda

With regards to enabling Omnichannel Routing the account setup should meet the following setup below. 

You can refer to this related article. https://support.zendesk.com/hc/en-us/articles/4409149119514

• The Agent Workspace (https://support.zendesk.com/hc/en-us/articles/4408821259930) must be activated for your account.
• If your account has a Chat subscription, native messaging or Sunshine Conversations must also be activated.
• You can't be using live chat.

Further information is provided on your existing Support Ticket with us which is 11486615.

댓글 보기 · 2023년 5월 05일에 편집됨 · Karen Beltran

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커뮤니티 댓글 Q&A - Tickets and email

Hi Daniel Imbach TEST

This is an expected behavior. What you can do is check on the Ticket Events to see the list of cc users. 

댓글 보기 · 2023년 2월 02일에 게시됨 · Karen Beltran

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커뮤니티 댓글 Q&A - Tickets and email

Hi Arielle B

You might want to check on the ticket events first to see what trigger is causing it. After that, you'll just need to deactivate that trigger. 

Here's how. : https://support.zendesk.com/hc/en-us/articles/4408882237722-Managing-triggers#topic_jvv_kqy_tb

To deactivate a trigger

  1. In Admin Center, click  Objects and rules in the sidebar, then select Business rules > Triggers.
  2. On the Triggers page, locate the trigger you want to deactivate.
  3. Hover your mouse over the trigger to display the options menu icon () and select Deactivate. The trigger’s status is changed to Inactive.

댓글 보기 · 2023년 2월 02일에 게시됨 · Karen Beltran

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댓글Viewing and using dashboards
Hi Paul,

Unfortunately, this is not yet possible. You might want to check this related community post about this. 

https://support.zendesk.com/hc/en-us/community/posts/4409222585114/comments/4409227971482
 
For now, this is the only option.
 
Exporting dashboard tabs and reports. 

댓글 보기 · 2022년 12월 28일에 게시됨 · Karen Beltran

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커뮤니티 댓글 Q&A - Sales CRM (Sell)

Hi Admin eVolpe


It is not possible to make the checkbox field type required for leads, contacts, or deals. To make a custom field required, you will need to choose a different field type. 

For more information, see the article: Working with mandatory fields.

댓글 보기 · 2022년 12월 27일에 게시됨 · Karen Beltran

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댓글Routing

Hi Jason Smith, seems you already have an existing ticket about the issue. We'll go ahead and proceed with the discussion there. 

댓글 보기 · 2022년 9월 28일에 게시됨 · Karen Beltran

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댓글Customer management and profiles
Hi Andriana G

Since the issue involves credentials. We will create a ticket on your behalf. Thanks!

댓글 보기 · 2022년 6월 04일에 편집됨 · Karen Beltran

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댓글Setting Guide roles and permissions

Hi Kate!

Yes, that is the only way, is to restrict the Help Center.

Restricting Help Center access to signed-in end-users

 

댓글 보기 · 2021년 4월 13일에 게시됨 · Karen Beltran

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