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Karen Beltran
가입한 날짜: 2021년 5월 16일
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마지막 활동: 2024년 6월 04일
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님의 최근 활동 Karen Beltran
Karen Beltran님이 에 댓글을 입력함
Hi Venkat Bellamkonda,
With regards to enabling Omnichannel Routing the account setup should meet the following setup below.
You can refer to this related article. https://support.zendesk.com/hc/en-us/articles/4409149119514
• The Agent Workspace (https://support.zendesk.com/hc/en-us/articles/4408821259930) must be activated for your account.
• If your account has a Chat subscription, native messaging or Sunshine Conversations must also be activated.
• You can't be using live chat.
Further information is provided on your existing Support Ticket with us which is 11486615.
댓글 보기 · 2023년 5월 05일에 편집됨 · Karen Beltran
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Hi Daniel Imbach TEST,
This is an expected behavior. What you can do is check on the Ticket Events to see the list of cc users.
댓글 보기 · 2023년 2월 02일에 게시됨 · Karen Beltran
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Hi Arielle B,
You might want to check on the ticket events first to see what trigger is causing it. After that, you'll just need to deactivate that trigger.
Here's how. : https://support.zendesk.com/hc/en-us/articles/4408882237722-Managing-triggers#topic_jvv_kqy_tb
To deactivate a trigger
- In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
- On the Triggers page, locate the trigger you want to deactivate.
- Hover your mouse over the trigger to display the options menu icon () and select Deactivate. The trigger’s status is changed to Inactive.
댓글 보기 · 2023년 2월 02일에 게시됨 · Karen Beltran
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Unfortunately, this is not yet possible. You might want to check this related community post about this.
https://support.zendesk.com/hc/en-us/community/posts/4409222585114/comments/4409227971482
For now, this is the only option.
Exporting dashboard tabs and reports.
댓글 보기 · 2022년 12월 28일에 게시됨 · Karen Beltran
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Hi Admin eVolpe,
It is not possible to make the checkbox field type required for leads, contacts, or deals. To make a custom field required, you will need to choose a different field type.
For more information, see the article: Working with mandatory fields.
댓글 보기 · 2022년 12월 27일에 게시됨 · Karen Beltran
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Hi Jason Smith, seems you already have an existing ticket about the issue. We'll go ahead and proceed with the discussion there.
댓글 보기 · 2022년 9월 28일에 게시됨 · Karen Beltran
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Hi Kate!
Yes, that is the only way, is to restrict the Help Center.
Restricting Help Center access to signed-in end-users
댓글 보기 · 2021년 4월 13일에 게시됨 · Karen Beltran
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