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Working with mandatory fields



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Nova Dawn

Zendesk Documentation Team

Edited Jun 21, 2024


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10 comments

Hi

I am not able to make the checkbox field required, Is there any way to make it required or default set it to true.

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Phoebe Morin

Zendesk Customer Care

Hi Shameen, 

This wasn’t implemented by design because it’s hard to tell when a checkbox is unchecked, whether it means “null” or “no”. This is ideal - database wise. The recommendation if something should be a required field is to create it as a dropdown with only the option Yes. Therefore, someone has to positively say 'yes' for it to create/update stage.
 
I certainly hope this helps! 

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Hi Phoebe,

I have tried using drop down menu as suggested to replace the checkbox. We set it as a mandatory field with "yes" as an only option. But in the ticket it shows "-" by default where customer can still submit it without selecting Yes. 

Any idea how to fix this issue?

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Charlotte Kobler

Zendesk Customer Care

Hi Carol, 

It looks like this will need a bit more investigation so I have opened a ticket for you where we can have a closer look. 

Cheers.

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Hi, the article mentions

Industry in order to close a deal enhances analysis of conversion rates or sales cycles. 

However, there's no default field industry in deals.

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Dane

Zendesk Engineering

@Julio,
 
Once you are on the deals tab, you can try to go to +Field and search for it.
 

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Charlotte and Carol - did you ever get a solution to this issue? We need the ability to require someone to answer yes to a dropdown (or be required to check a checkbox), but because the default is '-', they can submit without choosing 'yes' even though it's the only answer.

 

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Thank you so much for the detailed post. I was looking for some solutions on these fields. Here i got the solution. 

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Olá Gailm tudo bem?

Conseguiu algum retorno sobre o campo obrigatório preenchido com "-" ?

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In a Custom Field Type, I accidentally made a comment box only one line and it needs to be a paragraph. How can I edit? The field Type is locked.

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