Restricting Help Center access to signed-in end-users Follow

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4 comments

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    James Pitcher

    It seems that files uploaded in assets can be publicly accessed - the link works without requiring a zendesk login even though we have Require sign in configured in our settings.  Is this right, is there a way to restrict this?

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    Nicole Relyea

    Hey James - 

    That doesn't sound right, I'm going to dig into it a little bit. In the meantime, can you clarify for me - how are people getting the link in the first place?

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    James Pitcher

    Hi Nicole,

    Thanks for the quick response.  You can get the link through wherever you've referenced the Asset, for example looking at the source url if you've added an image, or added a link to the asset on a page/article.  These links can be shared with non customers and they can be accessed without logging in.  This is not the case with Article attachments.

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    Nicole Relyea

    Hey James - 

    That makes sense. I'm going to go ahead and create a ticket so our Customer Advocates can help out with this one; they may need to get some info about your account in order to sort it out for you. Look for an email form me shortly. 

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