- Restricting your entire help center to signed-in users
only
You can prevent anonymous visitors from accessing your help center by requiring end users to sign in. This is known as a restricted help center. Visitors will only see the sign-in page.
- Setting view permissions that restrict signed-in users to a user
segment (this feature is not available on Suite Team)
You can define which of your help center users can have view access by setting the help center view permissions. The following options are available:
- Signed-in users This includes internal and external users who create an account and sign in to your help center.
- Agents and managers This option is for staff members only, so that you can create content that is internal-only.
- Custom user segment This option enables you to restrict viewing access to specific users based on tags, organizations, or groups by applying custom user segments (see Creating user segments to restrict access).
You can also restrict access to specific areas of your knowledge base (see Restricting access to knowledge base content) and community (see Restricting access to community content).
To restrict your help center visibility
- In Guide admin, click the Settings (
) icon in the sidebar.
- Under Security, select Require sign in.Note: If you are on an Employee Service plan, this option is not selectable. Your help center is restricted to signed-in users only.
- (Optional) If you want to restrict your help center visibility
to a segment, under Require sign in, select Limit to user
segment, then open the dropdown menu and select a
User segment. Note: Restricting visibility to a user segment is not available on Suite Team.
By default, the visibility of your help center is set to Signed in users.
- Click Update.
35 comments
Hiedi Kysther
Hi Chad Susa (Gravity CX - Zendesk Partner)
Try putting below code at the bottom of your style.css file
And this at the bottom of your script.js file
Please note that Zendesk does not support nor guarantee custom code. If you add any customizations to your account and need assistance, you may need to reach out to your IT/Dev or try searching for a solution online.
Hope this helps!
0
Leslie Johnson
Good day. We are using the option "Require sign in." And each article is set to allow "Everyone" to view it. We are using keycloak code from our software application to authenticate users to be able to view the help center pages.
We have found that once a user is able to get into the Help Center and view articles, they have access to the Help Center for the next many hours... basically for the rest of the day. When they come in the next day, they have to access the help center via the software application again.
Is there a way that we can limit the number of minutes or hours that the user has access to the articles? For example, could we set a 4-hour limit? Or could we set it such that if the user logs out of the software application, they are also logged out of the help center?
Thank you.
0
Lior
Hi,
I would like to know how can I restrict a specific end user to enter the help center and the gather section. Thanks.
0
Luke Aleo
We are using the Web Widget for a customer contact form and we have it linked to our Help Center. I do not want anonymous users submitted tickets through our Help Center, so we require a sign-in for that. If I have the Help Center secure then I am not seeing the option to search for articles from the Web Widget. Is there a way to enable that setting, or am I doing something wrong?
0
Ivan Miquiabas
Good day! Thanks for reaching out!
I believe you are referring to Contextual help, Contextual Help is a Web Widget (Classic) feature that uses the web page your visitor is currently on, along with your help center content, to suggest help center articles that may be relevant to their questions. Its goal is to reduce the effort required by an end user who may be trying to self-serve by suggesting contextually relevant articles.
Let us know if that helps!
0