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Restricting help center access to signed-in end users



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Jennifer Rowe

Zendesk Documentation Team

Edited Feb 12, 2025


5

35

35 comments

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Hiedi Kysther

Zendesk Customer Care

Hi Chad Susa (Gravity CX - Zendesk Partner)

Try putting below code at the bottom of your style.css file

.user-info, .nav-wrapper a.login {display:none;}

And this at the bottom of your script.js file

$(document).ready(function(){
var userRole = HelpCenter.user.role;
if (userRole == 'manager' || userRole == 'agent') {
$('.user-info').show();
}
});

Please note that Zendesk does not support nor guarantee custom code. If you add any customizations to your account and need assistance, you may need to reach out to your IT/Dev or try searching for a solution online. 

Hope this helps! 

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Good day. We are using the option "Require sign in." And each article is set to allow "Everyone" to view it. We are using keycloak code from our software application to authenticate users to be able to view the help center pages.

We have found that once a user is able to get into the Help Center and view articles, they have access to the Help Center for the next many hours... basically for the rest of the day. When they come in the next day, they have to access the help center via the software application again.

Is there a way that we can limit the number of minutes or hours that the user has access to the articles? For example, could we set a 4-hour limit? Or could we set it such that if the user logs out of the software application, they are also logged out of the help center?

Thank you.

 

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Hi, 

I would like to know how can I restrict a specific end user to enter the help center and the gather section. Thanks. 

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We are using the Web Widget for a customer contact form and we have it linked to our Help Center. I do not want anonymous users submitted tickets through our Help Center, so we require a sign-in for that. If I have the Help Center secure then I am not seeing the option to search for articles from the Web Widget. Is there a way to enable that setting, or am I doing something wrong? 

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Ivan Miquiabas

Zendesk Customer Care

Hi Luke, 
 
Good day! Thanks for reaching out! 
 
I believe you are referring to Contextual help, Contextual Help is a Web Widget (Classic) feature that uses the web page your visitor is currently on, along with your help center content, to suggest help center articles that may be relevant to their questions. Its goal is to reduce the effort required by an end user who may be trying to self-serve by suggesting contextually relevant articles.
 
Let us know if that helps! 

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