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Requests API from other users

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Carlos

Posted Feb 02, 2023

Hello community !

Is it possible to get data from requests of other end_users being an end_user as well. I would like to use the Zendesk Request API in Guide to obtain requests from other users to create a dashboard. Is this possible ?

Thank you

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    Erica Girges

    Zendesk Developer Advocacy

    Hi Carlos, 
     
    As an end user, you can only view, update and create requests that you have access to. If you're not cc'ed on or have public access to other end user's requests then unfortunately you wouldn't be able to access them via the Requests API.
     
    Best, 
     
    Erica - Sr. Developer Advocate

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