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Zendesk Compatible Video Hosting Recommendations with SSO



Posted Feb 15, 2023

Hi Zendesk Community,

I am looking for recommendations for video hosting services that are compatible with Zendesk but also utilize SSO and SAML. We are looking to embed video content in our articles that is private but doesn't require the user to separately login (to Vimeo or otherwise).

Any ideas? 

Thanks!


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3 comments

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Mike DR

Zendesk Customer Care

Hi Allison! I see you have an open ticket with us, I've replied to you there!

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I have previous Zendesk experience and we are going to roll out a new instance at my new company. I have this same question, what was the answer?

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Anne Ronalter

Zendesk Customer Care

Hello William,

in general, you can do so and embed videos by enabling the "display unsafe content" option that is described here Editing the source code of help center articles.

However, to embed sources like Vimeo or iframe via custom code, you will have to check on their authentication settings.
 

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