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The visibility of Lookup Relationship fields on ZenDesk HelpCenter

Planned
Omair

I am encountering a problem regarding the display of a Lookup Relationship field on the Submit a Request form in the ZenDesk Help Center. I created a Lookup Relationship field that enables support agents to tag customer organizations as a ticket field from the list of SalesForce synched organizations. However, when I attempted to display this field on the Submit a Request form in the Customer Center, I was unable to do so. The ability to grant end-users the permission to edit the field is disabled in the field settings.

 

1 Comments

  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Hi Omair, the native help center request form does not currently support lookup fields, but we have it on our roadmap, though I can't currently give you an ETA.

    2

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