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Add custom field option



Posted Mar 22, 2023

I am trying to find the right api call to add an option to an existing drop-down custom field. Everywhere I look seem to suggest that all I can do is wipe the options and add a new set. I need to be able to append by api call. Please can someone help me? Thanks


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Erica Girges

Zendesk Developer Advocacy

Hi Howie!
 
I think you're looking for this endpoint: Create & Update Ticket Field Option. It allows you to create a new option for a specified ticket field drop-down. 

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How did I miss that! Thank you!

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Erica Girges

Zendesk Developer Advocacy

You're welcome! Happy to help 😊️

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