Create the ability to create categories for internal use only

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אלכס פטניק

Posted Mar 23, 2023

Create the ability to create categories for internal use only so a KB can be developed more in depth than customer facing, and people classed as "Staff Members" in support portal should be able to access it, not just "agents and admins"

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      Gaël

      Ability to have subcategories - Deeper organization of articles

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      Harper Dane

      We would find this useful as well. We want to move much of our internal documentation for CS to Guide, but can't due to lack of "internal-only" organization options (such as Categories which are hidden from the customer-facing list in our Help Center). 

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