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Create the ability to create categories for internal use only



Posted Mar 23, 2023

Create the ability to create categories for internal use only so a KB can be developed more in depth than customer facing, and people classed as "Staff Members" in support portal should be able to access it, not just "agents and admins"


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Harper Dane

Zendesk Luminary

We would find this useful as well. We want to move much of our internal documentation for CS to Guide, but can't due to lack of "internal-only" organization options (such as Categories which are hidden from the customer-facing list in our Help Center). 

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Ability to have subcategories - Deeper organization of articles

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