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ZD view- Display number of pages
Not planned
Posted Mar 24, 2023
Hey there, team! I realized today that the number of pages in the bottom part of the Tickets view was replaced for: <<FIRST > PREVIOUS > NEXT > LAST <<
Having numbers to identify how many tickets we had was more practical (each page has 30 tickets, so it was easier to flag how many breached tickets we had if I was clearing the Queue and how many pages were missing). I can scroll up, but this means taking an extra step.
Please bring back the numbers!
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20 comments
Official
Salvador Vazquez
Hey Angelica, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
We wanted to let you know that at this time we are not able to commit to returning that previous pagination style. We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.
In 2024 we are looking to make searching within a view easier that I hope will help with finding tickets across pages.
At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.
0
Official
Salvador Vazquez
Hey Angelica, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
We wanted to let you know that at this time we are not able to commit to returning that previous pagination style. We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.
In 2024 we are looking to make searching within a view easier that I hope will help with finding tickets across pages.
At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.
0
Brett Bowser
I just wanted to share a link to our most recent update around these changes from Salvador here: Announcing changes to views pagination and sorting user profile pages
Thanks again for taking the time to share your feedback with us!
0
Tommy
Terrible terrible update
1
Damir Lukic
Just noticed that when I do a search where I get several pages of results - guess what. Pages are unumerated! :)
@Zendesk Product Team, just cut this nonsense and get back page numbers at the bottom. As you can see, there is a bunch of paying customers who need this. Nobody needs that cassette tape thing with prev/rev/ffd/etc...
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Grant Schuemann
Strong agree with the comments above as well. We use views for a lot of audit purposes and this update has made it even more time consuming to navigate through the views. In addition, when performing a bulk update from within a view, as soon as you perform the action, such as deleting 10 tickets lets say across multiple pages, as soon as the bulk update is complete it takes you back to the 1st page. So if you need to get back to page 11, you have to click 'next' 10 times again to get back there. Please revert this frustrating change back to how it was or at least help us understand why functionality was removed.
1
Brieuc
Agree with everyone, the UX was already really bad, they made it even worse!
Please add a simple page selector between the "Previous" and "Next" buttons, it's so easy and intuitive!!
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Carlos Guzman
Bring the page numbers back! When working hundreds of tickets having the page number feature makes it much easier to jump from page to page.
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Jill Bragg
Agreed. Please revert this change. Being able to skip to certain pages was a lot quicker/easier for agents as opposed to clicking "next" a bunch of times to get to the page they need to see.
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Ken Taylor
Yes, this is absolutely mad. I hate to be excessively harsh, but I really feel like we'd be better off if you just sacked all the ZD devs. For at least the last year, every single change made has been negative, making our process flow worse - we'd be better off if no "new development" had been done at all. Meanwhile, not a single urgently needed actual new feature has gotten any attention at all - all the effort has been spent in removing useful, necessary features and making our lives worse.
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Rex Cannizzaro
What was the point of this?? Removing clickable page numbers did nothing for page layout.
This slows down our flow when we have different agents working on front, middle, and back of the queue.
Additionally, there was no notification of the change coming. We were working and mid-day the page numbers just disappeared for newly opened tabs while existing tabs kept them!
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