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Placeholders in Content Blocks

Planned


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Simon Blouner (midlertidig)

Community Moderator

Posted Apr 21, 2023

Feature Request Summary: 

It would be really beneficial to have some sort of placeholders available in Content Blocks.

Description/Use Cases: 

Similar to the placeholders that are used in Zendesk Support, it would be cool some something similar available in Guide in general, but especially in Content Blocks.

E.g. being able to use the same Content Block across Branded Help centers, where we in the content block could add something like {{content.brand.name}}, {{content.brand.form.id.link}}, {{content.category}}

Business impact of limitation or missing feature:

Enabling something like this will make usage of Content Blocks across brands more feasible, and easier to make branded communication in Content Blocks that is used across multiple branded Help Centers.


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2 comments

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Nicole Saunders

Zendesk Community Manager

Hey Simon, thanks for posting this feedback and for following the product feedback post format. 

If others have similar needs, please up-vote Simon's post and add any other details in the comments below. 

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Katarzyna Karpinska

Zendesk Product Manager

Hey Simon Blouner, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you again for your feedback and for being a valuable customer with Zendesk.

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