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Subject returning as undefined after update through API



Posted May 12, 2023

Scenario:

I get a ticket submitted by email.  This triggers a webhook that modifies the subject through the API.  After that, an email notification is sent, but the {{ticket.title}} is returning as undefined.

Here is the part of the payload (pulled before triggering the email notification):

Alert is simple:

I get this:

Any ideas how this happens?  If I trigger the email notification prior to the API update, everything is fine.


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1 comment

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Eric Nelson

Zendesk Developer Advocacy

Hey Steven, 
 
Looks like you have an ongoing ticket for this issue, we'll continue working with you via that to find the root cause!

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