Using URL Target to automate internal comments

Answered
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Jake Warren

Posted Jun 07, 2023

Referencing Yaniv Dayan's instructions outlined here:

https://support.zendesk.com/hc/en-us/community/posts/4408860808090-How-to-add-a-popup-warning-message-to-organizations-client-s-tickets-

I tried to set this all up, but when I go to test the URL target (below) I get an error: "Error during transmission: HTTP client call failed". Any ideas?

https://REDACTED.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[comment][public]=false

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