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Regarding the reply box and UI behavior



Posted Aug 17, 2023

Regarding the comment area (Internal Memo/Public Reply), when the number of lines increases, if you want to see the entire content (such as a review), you need to manually expand the area. Previously, it used to expand automatically.

Furthermore, the expanded area seems to be remembered. When you open a different ticket, it remains in the expanded state. Adjusting the area width each time is cumbersome, so I would like the following two functionalities:

  • Automatically expand the area when the number of lines increases.
  • Ability to set a default value for the comment area (without learning from the previous ticket's area width).

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2

2 comments

100%

 

why have zendesk made their users have to do extra work when the old functioned was 

1. normal

2. better than this rubbish

1


image avatar

Amisha Sharma

Zendesk Product Manager

Thanks for providing feedback. We will consider this as an improvement.

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