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Regarding the reply box and UI behavior
Posted Aug 17, 2023
Regarding the comment area (Internal Memo/Public Reply), when the number of lines increases, if you want to see the entire content (such as a review), you need to manually expand the area. Previously, it used to expand automatically.
Furthermore, the expanded area seems to be remembered. When you open a different ticket, it remains in the expanded state. Adjusting the area width each time is cumbersome, so I would like the following two functionalities:
- Automatically expand the area when the number of lines increases.
- Ability to set a default value for the comment area (without learning from the previous ticket's area width).
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2 comments
Ross Malyon
100%
why have zendesk made their users have to do extra work when the old functioned was
1. normal
2. better than this rubbish
1
Amisha Sharma
Thanks for providing feedback. We will consider this as an improvement.
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