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Enhancement Request: Ability to reorder custom statuses and limit view



Posted Sep 25, 2023

I would like the ability to reorder our custom statuses order for view. This is causing ours to show as very clunky as new ones are added after we find a need for quick information. 

 

We would also love the ability to limit the groups that are able to access specific status types so that its less for them to sort through. 


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4 comments

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Shawna James

Community Product Feedback Specialist

Hey AJ thank you so much for your feedback; this has been logged by our PM team for review. For others who may be interested in this feature request, please add your upvote or comment with your specific use case. Thank you again!

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Critical functionality! Especially for custom status in the "Solved" category, as agents are already used to selecting the last option.

The ability to restrict the visibility of custom statuses by group and brand is essential, not all groups/brands use the same ticket classification flow.

 

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Sydney Neubauer

Zendesk Luminary

I created a feedback post as well for all limitations for Custom ticket statuses: Custom Ticket Status limitations if you want to upvote and add your comments to it!

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Gaurav Parbat

Zendesk Product Manager

Hey all,

We will consider reordering in our planning process. Right now ability to restrict statuses based on forms is available in a closed EAP. https://support.zendesk.com/hc/en-us/community/posts/6970844645402-How-do-I-create-and-configure-Form-Based-Ticket-Statuses
Form based ticket statuses help create streamlined workflows with a smaller set of statuses that only certain groups need to interact with. 
 

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