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Update Outbound Email Address using macros
Posted Oct 03, 2023
With our business, we heavily use email. We have received feedback that it would be nice to have the ability to change the outbound email address dynamically via macros.
We have 2 main use cases, where having the ability to do this would be extremely beneficial to the agent.
1. When creating a net new ticket, some of our groups need to select which email address they need to send from as they may be a part of multiple groups or have multiple email aliases in 1 group (or both!). Most use a macro today to fill in the form automatically and maybe even have a template for comment and subject. It would be nice to save the extra few clicks of updating select an address to be able to have the macro select it for them.
2. The next use case would be when the end user uses the incorrect email alias, the agent has to manually update it on their end, but again, since we heavily use macros, it would be beneficial to have certain macros have a "built in" outbound email alias.
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2 comments
Shawna James
For others who may be interested in this feature request, please show your support by upvoting the post or adding your specific use case in the comments. Thank you again for taking the time to provide us with your feedback!
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James Peterson - Eastern Logic
Hi Katarina Swank ,
We have recently released an update to our Extended Macros app on the Zendesk marketplace so that it now supports setting the Outbound (Recipient) Email address via macro. The app is free to use, so please feel free to give it a try here and see if it can help with your use case.
Cheers ~~
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