Recent searches
No recent searches
Retain formatting when forwarding an email
Posted Oct 05, 2023
When using the forward email option on a ticket we want it to keep the same formatting in the public reply.
Our customer demographic (Dental Practices) often use a shared email and don't want to provide personal ones. We are keen to provide emails with summary of their interaction with us, including help guides to use in future and drive our goal for self service.
We tried to use the CC option but due to this limitation (https://support.zendesk.com/hc/en-us/community/posts/4736428842394-Allow-Zendesk-to-send-emails-to-CC-users-without-the-requester-having-an-email) we are unable to do this.
We tried using the forward email option but it does not retain the formatting and therefore include the help links.
If it retained that formatting this would give us the option to share this information with users
2
2 comments
Shawna James
For future reference, I want to point you in the direction of our product feedback template which has been designed by community members and PM's to help users provide as detailed feedback as possible so that our teams can understand and highlight the most important aspects of your product feature request. You don't need to make any changes now but wanted to make sure you had this template for your reference for future posts!
For others who may be interested in this feature request, please show your support by upvoting the post or adding your specific use case in the comments. Thank you again for taking the time to provide us with your feedback!
0
James Peterson - Eastern Logic
was there a feature request for this? We are running into the same issue
0