Please revert the change to the email thread order - Follow on

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Jorden Fox

Posted Oct 19, 2023

I have been asked by Zendesk support to comment on the recent thread

'Please revert the change to the email thread order'

However it has been closed in July stating changes will be made. 

We cannot wait any longer as it is affecting the way we work. I cannot see information in the tickets clearly. I am having to scroll through things back to front. 

Please can you update us on the progress? It's not acceptable at all. 

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4 comments

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    Shawna James

    Community Product Feedback Specialist

    Hi Jorden, thank you for your feedback here. I wanted to point you in the direction of an older thread on this subject with updates from our PM team. Hopefully this helps clarify your request, thank you!. 

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    Jorden Fox

    Hi Shawna, 

    Yes there is another thread which i'm aware of. However the last update from you was July 2023. It's not good enough! This issue is affecting the way we work. Which is why I have created a new thread in hopes to get your attention as it needs resolving ASAP.

    Thanks,  

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    Doron Hesseg

    Hi Shawna,

    Where do we stand on the issue? Lots of promises without progress.

    Thanks,

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    Shawna James

    Community Product Feedback Specialist

    Hi there, thanks for flagging this again for me. I am not a product manager at Zendesk so I unfortunately do not have any more information than what is currently available to our customers. The most up to date information is from product team on that thread and the solution to this feature request is with Layout Builder which you can learn more about here. The team continues to accept and review your feedback so please continue to share how we can improve on our product. Thank you fro being a valuable Zendesk customer and engaging with the Zendesk Community!

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