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Migration to messaging-android, authentication and initial message.
Posted Oct 31, 2023
Hi I'm currently adding messaging-android: latest_version and removing com.zendesk:chat
is JTW the only way to authenticate users? we used to have
VisitorInfo.builder() and
AnonymousIdentity.Builder()
also, do we have an option to add the initial message? similar to
chatProvider()?.sendMessage??
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1 comment
Christopher Kennedy
With Messaging, you must use JWT to authenticate users. Also, I'd like to highlight that the end user experience between Messaging and Chat is slightly different. In Messaging, the user will first interact with either:
So when designing the start of the visitor interaction, you'll want to focus on configuring the response or the bot to achieve your end goal.
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