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Preventing form submission based on option slected

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Mark

Posted Nov 08, 2023

Hello,

I've created a form with many fields on it, however I'd like to prevent the user from proceeding and submitting the form if a certain option is selected/not selected in one of the first dropdowns.

For example, you could have a dropdown like "Do you really want to submit this form? | Yes / No", and if No is selected, we do not display any remaining fields, and don't allow form submission.

I tried using conditions, but I could only selectively "show" the remaining fields below it if the positive option is selected... however this breaks all of the remaining conditional logic further down (bad).

I will probably end up doing it with JS but if there is an easier / cleaner method I would like to know.

thanks

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6 comments

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    Shawna James

    Community Product Feedback Specialist

    Hey Mark, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again! 

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    Milena Rusanova

    +1 for this feature

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    Sydney Neubauer

    Zendesk Luminary

    +1 I can see a workflow in place where they answer all the conditional fields but if it leads to not being an issue and there is an article, they can't submit a ticket (i know bot builder can do this but it should be for form submissions too)

    Another example, think about submissions that REQUIRE manager approval - if they check the box that says they did not get manager approval, they can't submit

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    Matthew Flack

    +1 as well

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    Yullya Makhanov

    Hi - any update on this? 

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    Mounika Sanikommu

    Zendesk Product Manager

    Dear Matthew Flack‍ ,
     
    Thank you for your feedback; we read all of it and we greatly appreciate your input.
     
     We apologize for the delay on our end in providing you with a response to your feature request.
    This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
     
    Thanks,
    Mounika

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