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Custom fields to appear in Explore before they have data associated with them
Posted Nov 10, 2023
"For a custom field to be accessible in Explore as an attribute, there first needs to be data associated with the field", taken from this article: I created a new custom field but it is missing in Explore – Zendesk help
I would like to pro-actively build dashboards for new custom fields on forms but as they don't appear in explore until they are used on tickets I cannot do this. Even fields that never get used are helpful to report on as I can then amend my forms to exclude fields that aren't selected over a longer period of time.
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4 comments
Gwyn Mabo
Agree this would be really helpful!
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Shawna James
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Alex Miller
Yes to this!
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Valentina Albasini
We also agree, this would be helpful!
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