Support SDK RequestUI Crash Issue

Hi, Greg Katechis, Eric Nelson

I am reaching out to seek technical support for an issue encountered within the app while using SupportSDK's RequestUi.buildRequestList to collect inquiries from customers. The problem is associated with a crash that seems to be related to file attachments and occurs intermittently.

Environment Information:

• Support SDK version 6.0.0
• Code base: Swift, SwiftUI
• iOS version 16.6.1 ~ latest(17.1.1)

Stack Trace:

# Crashlytics - Stack trace

Crashed: com.apple.main-thread
0  SupportSDK                     0x931e4 RequestController.imagePickerPresenter.getter + 72 (RequestController.swift:72)
1  SupportSDK                     0x9663c @objc RequestController.traitCollectionDidChange(_:) + 409 (RequestController.swift:409)
2  UIKitCore                      0x27332c -[UIViewController _traitCollectionDidChange:] + 1020
3  UIKitCore                      0x35dd4 -[UIViewController _updateTraitsIfNecessarySchedulingPropagation:] + 276
4  UIKitCore                      0x323ec -[UIView(CALayerDelegate) layoutSublayersOfLayer:] + 848
5  QuartzCore                     0x671c0 CA::Layer::layout_if_needed(CA::Transaction*) + 500
6  QuartzCore                     0x66d48 CA::Layer::layout_and_display_if_needed(CA::Transaction*) + 144
7  QuartzCore                     0x6d278 CA::Context::commit_transaction(CA::Transaction*, double, double*) + 464
8  QuartzCore                     0x66574 CA::Transaction::commit() + 648
9  QuartzCore                     0x6621c CA::Transaction::flush_as_runloop_observer(bool) + 88
10 UIKitCore                      0xaa974 _UIApplicationFlushCATransaction + 52
11 UIKitCore                      0xaa48c _UIUpdateSequenceRun + 84
12 UIKitCore                      0xa9b7c schedulerStepScheduledMainSection + 144
13 UIKitCore                      0xa9c38 runloopSourceCallback + 92
14 CoreFoundation                 0x3731c __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 28
15 CoreFoundation                 0x36598 __CFRunLoopDoSource0 + 176
16 CoreFoundation                 0x34dac __CFRunLoopDoSources0 + 340
17 CoreFoundation                 0x33a88 __CFRunLoopRun + 828
18 CoreFoundation                 0x33668 CFRunLoopRunSpecific + 608
19 GraphicsServices               0x35ec GSEventRunModal + 164
20 UIKitCore                      0x22c2b4 -[UIApplication _run] + 888
21 UIKitCore                      0x22b8f0 UIApplicationMain + 340
22 SwiftUI                        0x11620fc OUTLINED_FUNCTION_31 + 604
23 SwiftUI                        0x1161f40 OUTLINED_FUNCTION_31 + 160
24 SwiftUI                        0xdd3868 OUTLINED_FUNCTION_26 + 2196
25 Ovey                           0xd17c main + 42 (OveyApp.swift:42)
26 ???                            0x1ae3b6dcc (누락)

Thread
0  libsystem_kernel.dylib         0x9730 __workq_kernreturn + 8
1  libsystem_pthread.dylib        0x19b0 _pthread_wqthread + 364
2  libsystem_pthread.dylib        0x1a04 start_wqthread + 8

com.apple.uikit.eventfetch-thread
0  libsystem_kernel.dylib         0x11d8 mach_msg2_trap + 8
1  libsystem_kernel.dylib         0xf70 mach_msg2_internal + 80
2  libsystem_kernel.dylib         0xe88 mach_msg_overwrite + 436
3  libsystem_kernel.dylib         0xcc8 mach_msg + 24
4  CoreFoundation                 0x35d0c __CFRunLoopServiceMachPort + 160
5  CoreFoundation                 0x33c04 __CFRunLoopRun + 1208
6  CoreFoundation                 0x33668 CFRunLoopRunSpecific + 608
7  Foundation                     0x2c54c -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212
8  Foundation                     0x5a27c -[NSRunLoop(NSRunLoop) runUntilDate:] + 64
9  UIKitCore                      0x18dfc8 -[UIEventFetcher threadMain] + 420
10 Foundation                     0xb1184 __NSThread__start__ + 732
11 libsystem_pthread.dylib        0x24d4 _pthread_start + 136
12 libsystem_pthread.dylib        0x1a10 thread_start + 8

Thread
0  libsystem_kernel.dylib         0x9730 __workq_kernreturn + 8
1  libsystem_pthread.dylib        0x19b0 _pthread_wqthread + 364
2  libsystem_pthread.dylib        0x1a04 start_wqthread + 8

Thread
0  libsystem_kernel.dylib         0x9730 __workq_kernreturn + 8
1  libsystem_pthread.dylib        0x19b0 _pthread_wqthread + 364
2  libsystem_pthread.dylib        0x1a04 start_wqthread + 8

com.google.firebase.crashlytics.MachExceptionServer
0  Ovey                           0x14faf64 FIRCLSProcessRecordAllThreads + 393 (FIRCLSProcess.c:393)
1  Ovey                           0x14fb344 FIRCLSProcessRecordAllThreads + 424 (FIRCLSProcess.c:424)
2  Ovey                           0x15087dc FIRCLSHandler + 34 (FIRCLSHandler.m:34)
3  Ovey                           0x1508fd8 FIRCLSMachExceptionServer + 521 (FIRCLSMachException.c:521)
4  libsystem_pthread.dylib        0x24d4 _pthread_start + 136
5  libsystem_pthread.dylib        0x1a10 thread_start + 8

JavaScriptCore libpas scavenger
0  libsystem_kernel.dylib         0x1b7c __psynch_cvwait + 8
1  libsystem_pthread.dylib        0xfd4 _pthread_cond_wait + 1228
2  JavaScriptCore                 0x15a4b8c scavenger_thread_main + 1316
3  libsystem_pthread.dylib        0x24d4 _pthread_start + 136
4  libsystem_pthread.dylib        0x1a10 thread_start + 8

com.apple.NSURLConnectionLoader
0  libsystem_kernel.dylib         0x11d8 mach_msg2_trap + 8
1  libsystem_kernel.dylib         0xf70 mach_msg2_internal + 80
2  libsystem_kernel.dylib         0xe88 mach_msg_overwrite + 436
3  libsystem_kernel.dylib         0xcc8 mach_msg + 24
4  CoreFoundation                 0x35d0c __CFRunLoopServiceMachPort + 160
5  CoreFoundation                 0x33c04 __CFRunLoopRun + 1208
6  CoreFoundation                 0x33668 CFRunLoopRunSpecific + 608
7  CFNetwork                      0x258780 _CFURLStorageSessionCopyIdentifier + 69132
8  Foundation                     0xb1184 __NSThread__start__ + 732
9  libsystem_pthread.dylib        0x24d4 _pthread_start + 136
10 libsystem_pthread.dylib        0x1a10 thread_start + 8

Thread
0  libsystem_pthread.dylib        0x19fc start_wqthread + 438

Thread
0  libsystem_kernel.dylib         0x9730 __workq_kernreturn + 8
1  libsystem_pthread.dylib        0x19b0 _pthread_wqthread + 364
2  libsystem_pthread.dylib        0x1a04 start_wqthread + 8

Thread
0  libsystem_kernel.dylib         0x9730 __workq_kernreturn + 8
1  libsystem_pthread.dylib        0x19b0 _pthread_wqthread + 364
2  libsystem_pthread.dylib        0x1a04 start_wqthread + 8