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Pages should show pagination instead of just "next" and "previous"



Posted Dec 06, 2023

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

When there are a lot of posts on a thread there isn't any pagination.  It just says "Previous" and "Next" with left and right arrows.

What problem do you see this solving? (1-2 sentences) 

If the thread is very long, I don't know exactly how long.  Plus, you have to click "next" or the right arrow multiple times to get to the end.  Is it 2 pages or 10?  There's no way to tell.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This is a daily issue with longer threads.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

There is not a workaround available unless you happen to have a permalink stored for a more recent reply.

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Currently Zendesk has 30 replies per page.  I'd like to see two changes to make this easier:

-page numbers at bottom so you know where you are in the list
-a way to go both a specific page and the most recent entry with one click


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2 comments

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Shawna James

Community Product Feedback Specialist

Hey Rex, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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This feature has also been requested by our company's end users. Following to get updates on the topic. 

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