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Setting up multiple support portals
Answered
Posted Jan 08, 2024
Hello,
I'm exploring how we can migrate all of our support options into Zendesk.
We currently have an external public-facing customer support portal in Zendesk (where customers can get support from team members) and two internal private support portals in Jira.
I want to migrate those (2) Jira support portals, that are for internal team members only, to Zendesk.
One support portal where employees can report IT-related issues (password reset, new device needed, etc.) and one where employees can report product-related issues (bug, issue with a part of the platform, etc.).
If anyone is using Zendesk in a similar fashion, please let me know how to best set this up.
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4 comments
Brandon (729)
Hey Anthony Murillo -
If you're on Zendesk Professional, you can easily setup unique brands to support each use case. These would essentially function as independent versions of Zendesk within your account. Alternatively, User Segments in Guide could be leveraged to restrict internal vs external content within the same help center. If you're looking to migrate the content, it can get a bit involved. Lots of folks use Zendesk this way though, so it's definitely possible! Let us know if you have any additional questions and, if you need even more support, a Zendesk Premier Partner like 729 Solutions can always lend a hand as well.
Brandon
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Stephan Marzi
Thank you, this comments will help us for future projects/ departments.
Regards,
Stephan
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Grace Maxon
Thanks for your question, and thank you to our community members for their support so far!
Brandon is definitely on the right path - it sounds like you're looking to create multiple brands for these different portals. By creating different brands, you're essentially creating different domains for each of these workflows (customer-facing, IT-related issues, and product-related issues) that allows for different sign-ins as well.
You could additionally have different user permissions that can help you control what different users have access to.
All the best,
Grace
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Mirek Kokes
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