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Improved triggers
Posted Jan 15, 2024
It would be interesting to add new functions to the "description" part of a trigger.
Currently, it's not possible to change the font, bold text or add an image.
Having to write html code is not the easiest thing to do, nor is it very intuitive or quick.
In my case, I wanted to create a fun message acknowledgement, but it's quite complicated with your solution.
Please give this feature some thought.
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3 comments
Shawna James
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Carole Jondon
Thanks for your message Shawna! Sorry, I'm new to Zendesk. I'll follow your template next time.
Today, when a customer receives a message generated by a trigger, the message has no form. It's complicated to make it a bit fun because there's no layout available.
If we could just choose the type of writing, insert an image like a logo, that would be great!
Have a great day
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Shawna James
For future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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