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Feature request: enable pattern matching/regex when adding domains to organization list of domains
Posted Feb 05, 2024
Hi!
In my Zendesk instance, we faced a problem when one particular organization has various domains that can be easily listed with regex, for instance: a.abc.com, b.abc.com, c.abc.com and so on. In this case, a regex could be like “*.abc.com”.
The only way how we can handle that now is to manually track all requests and add domains one by one to the list. Obviously, it leads us to the situations when some users are not classified as customer of the org as they have “unknown” domain, consequently, we can't process their tickets according to the org's policy.
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2 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Jimmy Rufo
+1 on this request. This one is a concern for global clients of ours who utilize many subdomains for their user base, but still roll into one primary client organization. We do utilized a Salesforce sync to sync a field of relevant domains to the client organization, but there is a text limitation on the Salesforce field that we hit in some cases, which means we cannot get the right data in.
CC Ana Jones Cory Vegel
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